Skip to main content

Find the Mac address for troubleshooting in Windows

Solution

The media access control address (MAC address) is a unique address used for communication for network access. Usually these are assigned by the manufacture of the NIC (network interface controller). these are assigned six groups of 2 hexadecimal digits. This address can assist in resolving network issues and may be requested by a technician. Sometimes the technician can locate the problem remotely and fix your access without bringing or sending your computer to a repair center.

Details

Windows 10

Settings

Network & Internet

Select either Wi-Fi or Ethernet

Select the Ethernet Connected icon

Scroll down to the Properties section

Your IPV4 address information is usually the first option

Apple products

Additional Info about the MAC address

After obtaining MAC address, contact  http://helpdesk.salemstate.edu (preferred) or call 978.542.2036

Symptoms

I'm having trouble with my wireless, can it be fixed on the phone?