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Health Services Portal FAQs

What is the health services portal?

The health services portal is a secure system that can be used to schedule and/or cancel appointments, send secure messages to and receive secure messages from your health care provider, view lab results, as well as enter and view your immunization information.

How do I log into the health services portal?

  • Login to your Navigator account, click campus life, and then choose Health Services Portal. Or, visit salemstate.edu/healthportal
  • Login with your student email containing your student ID number. For example, "S0123456@salemstate.edu". Use your existing Navigator password. 
  • If you are having trouble logging in, contact the Salem State ITS department help desk at 978.542.2036.

Counseling and health services (CHS) takes student privacy and confidentiality very seriously. Because your log-in information is the same for the health services portal as it is for your Navigator account, please be aware that by sharing your Navigator log-in information with anyone, you are also granting them access to your private health information that is contained in the portal.

I am logging into the health portal for the first time, what are the first steps I should take?

  • Read the home page of the health services portal. This gives you information about what the health services portal is and what you can use it for.
  • Review your profile and make sure that the information contained there is correct and up-to-date. You can edit your mobile phone number and choose your mobile phone carrier. By choosing your mobile phone carrier you are giving counseling and health services permission to send you text reminders of appointments that you schedule, either through the health services portal or over the phone, with our office.
  • If any part of the information in your profile, other than your cell phone and mobile carrier, is incorrect or you need to update your current address, you can update this information using your student navigator account. Please also upload your current health insurance information to your insurance page.

Now that you have completed these first few steps, feel free to look around and explore the health services portal! You can see where and how to schedule or cancel your future appointments with health services, upload images of your insurance card and your immunization documents, how to send messages to your health care providers, view and print your immunization information, and complete any necessary forms.

What information is included in my profile?

Demographics such as your date of birth, email address, local phone number, mobile phone number, mobile phone carrier, local address, current primary care clinician and your emergency contact. 

What information is included on the immunizations page?

The immunizations page includes the dates of the immunizations that you have entered on your Immunizations Entry Page in the forms section. This separate immunization section is where you can print out your immunization record as well as see what immunizations are still necessary for you to receive or submit. For a list of required immunizations, please refer to the Immunization Requirements page.

Using this page to print out your immunizations saves you a trip into the office if these records are needed for work or for continuing your education after Salem State University.

How to upload your immunization records

The health portal is the primary way to upload the required immunization documents to health services. 

New students should locate the health requirements/form for their immunization data entry by: 

  • Visit salemstate.edu/chs/healthportal to locate the student health portal
  • Log in to the portal using your navigator login
  • Click on "Medical Clearances" in the left hand menu
  • Fill in all required immunization fields, add immunization records as an attachment (at the bottom of the page), and select "submit final" or "save". If you do not choose "submit final", health services will not receive notification that you have completed this form or uploaded documentation.
  • Health services will review your records within 3-5 business days. Please monitor your portal to ensure all your requirements have been met after your records are reviewed and accepted.

Returning students who need to update their immunization documentation: 

  • Visit salemstate.edu/chs/healthportal to locate the student health portal
  • Log in to the portal using your navigator login
  • Click on "Medical Clearances"
  • Any unsatisfied required immunization or form will be highlighted with a red "X". 
  • Click on the update button for any unsatisfied requirement and attach the supporting medical documentation.
  • Click on "Save Records"

All students who need to submit their COVID vaccine and booster documentation: 

  • You can do either of the above-mentioned methods to submit this documentation. 
  • You can also choose the blue button on the health portal home page "Enter my COVID-19 Vaccination Information".
  • Click the green "upload" documentation to attach an image of your CDC COVID vaccine card or other immunization documentation.
  • Enter the dates and type of vaccine you received. 
  • Click done.

To submit a vaccination exemption request: 

  • Log in to your health portal.
  • Choose "Downloadable Forms".
  • Follow the directions on this page to submit your specific request for exemption, medical, religious, or remote status. Please be sure to upload any requested supporting documentation. 

What forms are included in the downloadable forms section? Do I need to complete all of them?

This section includes the following forms:

  • Meningitis Waiver Form
    • Required for all  students who have not received the meningitis vaccine between the ages of 16-21 and are opting out of the Meningococcal immunization. 

How do I schedule an appointment?

  • In your health portal, click the tab labeled "appointments" and read through important information about scheduling.
  • Click "Schedule an Appointment".
  • Select your appointment type and the reason for your visit. You will then be asked various questions to determine if your symptoms qualify as an emergency, and if so, who you should call.
  • If your symptoms do not qualify as an emergency, you will be directed to a screen showing you the available dates and times for your visit. 
  • Pay close attention to the instructions on the screen that appears after you select your appointment date and time. You may need to complete a clinical questionnaire PRIOR to your appointment. Once you click on “Book” you will be brought to any questionnaire that is required for you to complete.
  • You must bring your ClipperCard and health insurance card to all visits. 

Cancellations

We require that you notify us one hour in advance if you must cancel or reschedule your appointment so that we can offer the appointment to another patient. You can cancel your appointment by calling our office at 978.542.6410, or by canceling the appointment via the Health Portal.

What type of appointments can and should be scheduled using the health services portal?

Currently, only appointments for health services can be scheduled using the health services portal. 

You can schedule an in-person OR a video telehealth appointment for any of the following reasons:

  • Same day visit (illness or injury).
  • Routine health services appointment (not urgent).
  • Lab test review.
  • Birth control start.
  • Birth control follow-up appointment.
  • Reproductive health appointments such as: STD testing, vaginal symptoms, pregnancy testing and sexual concerns.
  • Tobacco cessation.
  • Immunizations and/or PPD tests.

What type of appointments should not be scheduled using the health services portal?

Currently, only appointments for health services can be scheduled using the health services portal. You can message the counseling staff to request a counseling appointment but cannot directly schedule a counseling appointment yourself on the health portal.  

**If you are experiencing any of the following conditions or concerns: chest pain, severe shortness of breath, heavy bleeding, allergic reaction, or other possibly life-threating condition, you should contact emergency services immediately. Call 911 if you are off-campus or call 978.542.6111.

Important facts about secure messaging:

Secure messaging is where your provider will send you your test results, so do not share your health services portal login information with anyone. 

You should not contact your provider via secure message for any of the following reasons:

  • If you are having severe or life threatening symptoms (call 911 off campus or 978.542.6111 on campus)
  • If your request is time-sensitive

How do I send and receive messages from my health care provider?

To read messages that may have been sent to you from your health care provider, click on “Messages” on the left hand navigation bar of the health services portal. You will see all messages that you have received.

To send a message to your health care provider, select “New Message” from the top of the messages screen. Choose one of the four options regarding what your message is about, or who you would like to send the message to.

You can use this tool to contact CHS for four different reasons:

  • Send a message to the medical billing coordinator – this message type automatically fills in the recipient; you must enter a subject and message, similar to sending an email.
  • Update your medical insurance information – this message type automatically fills in the recipient; you must enter the subject as well as scroll down to enter your insurance information. Fields marked with ** are required.
  • Request a prescription renewal from a provider – this message type does not automatically fill in your recipient for you. You must select the recipient, who should be the provider that wrote the prescription for you. This information should be on the medication package that you were given when your prescription was filled. If you do not have the medication package, or are unsure who your prescriber was, when you choose the “select recipient” option, you are provided with the names of all the clinicians in CHS and if you are assigned a primary care clinician, the provider you are assigned to is designated here. You can click the option labeled, “Click here to select your primary care clinician.”
  • Communicate with a clinician for a reason not listed – this message type does not automatically fill in your recipient for you. You must select the recipient of the intended message. This recipient should generally be your primary care clinician, or the clinician you have seen for the issue you are writing about. When you choose the “select recipient” option, you are provided with the names of all the clinicians in CHS and if you are assigned a primary care clinician, the provider you are assigned to is designated here. You can click the option labeled, “Click here to select your primary care clinician.”

Do You Need More Help?

Counseling and Health Services
Walk-In Service: North Campus, Ellison Campus Center 107
Find more information: Online Health Portal