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How do I make an appointment with Counseling and Health Services?

Make an Appointment with the Health Portal

The Health Services Portal is a secure system that can be used to schedule and/or cancel appointments for physical health appointments. Students should log into Navigator, choose Campus Life, and will then log in to the health services portal by entering the letter "S" followed by their seven digit student ID number followed by "". On the next login page, they will enter their existing Navigator username and password. If you are having trouble with your login username or password, contact the Salem State ITS department help desk at 978.542.2036.

When you click on the appointment link, you will be brought to a page with information about what to know when scheduling an appointment. After you have read the information on this page, you will click on “schedule an appointment.” On the page that opens, we ask that you read the information provided to you on this page, select the category that your visit reason falls into, and hit continue. You will then be asked various questions to determine if your symptoms qualify as an emergency, and if so, who you should call.

If your symptoms do not qualify as an emergency, you will be directed to a screen showing you the available dates and times for your visit. The provider available for that visit is also visible. Please book your appointment with your primary care provider from our office whenever possible.

Pre-Appointment Questionnaire

Pay close attention to the instructions on the screen that appear after you select your appointment date and time. You may need to complete a clinical questionnaire PRIOR to your appointment. Once you click on “Book” you will be brought to any questionnaire that is required for you to complete. You must bring your ClipperCard and health insurance card to all visits.

Rescheduling Your Appointment

We require that you notify us one hour in advance if you must cancel or reschedule your appointment so that we can offer the appointment to another patient. You can cancel your appointment by calling our office or by cancelling the appointment in the health portal. 

Protect Your Privacy

Please note: Counseling and health services takes student privacy and confidentiality very seriously. Because the log-in information is the same for the health services portal as it is for your Navigator account, help us protect your privacy - please be aware that by sharing your Navigator log-in information with anyone, you are also granting them access to your private health information that is contained in the portal.

Making an Appointment by Phone

Please call us to make an appointment for counseling services, which are free of cost. Our phone number is 978.542.6410. Most of the time students will be able to schedule an appointment within a week. Let us know if there is an urgent matter or mental health crisis and we will see you as soon as possible, including the same day.

In the event of an emergency after business hours, call 6111 if you are on campus. Call 911 if you are off campus, or go to your nearest emergency room.