How to Submit a Facilities Work Order Request

Using the Salem State Facilities HeroHQ Request System

Use your Salem State email account to login to the HeroHQ request system.
Select Sign In with Microsoft to get started.
Once logged in, select New Request.
Select the Category for your request.
Select the Location where the work needs to be done.
Enter a Description/Summary of the issue.
Enter the Directions/Room Number to indicate where the technician needs to go.
Enter your Phone Number.
Upload Attachments: It may be helpful to our technicians if you can upload pictures of the issue.
Finally, select Save Request to enter it into the system.