Cause
Accounts stay active for 1 year.
You may see this message
On the right is the message to check for eligibility
Click the "Are you eligible?" link
Solution
Your eligibility is indicated in the status field below:
If Expired click Renew Eligibility
Enter your Salem State student email
Click Continue
Verify the information
Under Group of which you are a member, click the down arrow and select Students
Click Submit
A new Eligibility window appear, under status Unverified appears
In your Salem State email you will receive a email with the title "Email address confirmation"
Open the email
Click the link to verify
This message will appear in the software site:
Proceed in downloading software.
Symptoms
I signed in to the software library but I can't download anymore.