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My Ethernet port doesn't work!

Gaming devices and other devices can't use wireless and must be connected to an Ethernet port.

Not every port in a residence hall room are live.

Check your port using the following:

  • If the port has 4 connections, use the top right connection
  • If the port has 3 connections, use the middle connection
  • If the port has 2 connections, use the bottom connection
  • Special face plate - wireless access point

Need Help?

If any of the ports listed above do not work, contact the ITS Helpdesk or call 978.542.2036  Please include the port number along with your other contact information.