Follow these steps to reset your Salem State account password for the first time.
- Go to the Salem State Website.
- Select Sign In (top right corner). A Sign In window will open.
- Type in your username/ID as an email address. Example: S0378289@salemstate.edu.
- Select Next. The SSU Log In page will open.
- Select “Forgot your Password?”.
- Your User ID for the password reset is, for example S0378289@salemstate.edu.
- Fill in the security characters and select Next.
- Select I forgot my password.
- You should see your alternate email address. Select Email.
- Open your alternate email and copy the code.
- Type the verification code in the box and select Next.
- Type in your new password.
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Make sure to follow the password rules.
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- Select Finish.
- Go back to Salem State and sign in with your new password.
- A window will open that states: More Information Required.
- Select Next.
- The next page states: Keep Your Account Secure.
- You can download the Microsoft Authenticator App, choose a different authenticator app, or choose a different method, such as a phone. We recommend using the Microsoft Authenticator App for your mobile phone.
- Once you have reset the password, you can sign into Navigator, our student information system.