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First-Time Sign-in Instructions for New Students

Follow these steps to reset your Salem State account password for the first time.

  • Go to the Salem State Website.
  • Select Sign In (top right corner). A Sign In window will open.
  • Type in your username/ID as an email address. Example:
  • Select Next. The SSU Log In page will open.
  • Select “Forgot your Password?”.
  • Your User ID for the password reset is, for example
  • Fill in the security characters and select Next.
  • Select I forgot my password.
  • You should see your alternate email address. Select Email.
  • Open your alternate email and copy the code.
  • Type the verification code in the box and select Next.
  • Type in your new password.
  • Select Finish.
  • Go back to Salem State and sign in with your new password.
  • A window will open that states: More Information Required.
  • Select Next.
  • The next page states: Keep Your Account Secure.
  • You can download the Microsoft Authenticator App, choose a different authenticator app, or choose a different method, such as a phone. We recommend using the Microsoft Authenticator App for your mobile phone.
  • Once you have reset the password, you can sign into Navigator, our student information system.

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