Salem State students, faculty and staff can use our online Facilities Work Order Request System to report problems with campus facilities, including plumbing, electrical, heating and custodial services. You can also make a maintenance request for snow/ice removal, landscaping and many other facilities services.
Instructional Guides
- How to Submit a Facilities Work Order Request - Ask the Viking article
- How to Submit a Facilities Request in HeroHQ - [pdf]
Facilities Emergency Contacts
- The help line at 978.542.4357 or (HELP)
- For after-hour emergencies, please contact university police at 978.542.6111
For Faculty and Staff
Facilities information specific to faculty and staff has been migrated to Polaris. Visit the facilities Polaris posts for information regarding maintenance requests, key requests, paid details, environmental health and safety, and Material Safety Data Sheets (MSDS).