Logging into Navigator

What is my student ID/username?

Salem State identifies a student username with the letter "S" followed by a student identification number (ex, S1234567, also known as your student ID). Student IDs are issued to students who:

• Applied to the university to be a full-time student
• Take a course as a non-matriculated or a non-credit student
• Took a course or attended years ago

How do I find my student ID?

1. Go to Navigator
2. Select "Account Help"
3. Select "Student ID lookup"
4. Fill in all required information (if you are an international student, and do not have a Social Security number, select "Passport Number")
5. Select "I’m not a robot". You will see a series of images. Select the images, select "Verify", and if you are correct, you will get a GREEN checkmark to continue.
6. Select "Look Up My Student ID"

If it has been a few semesters since you last enrolled, your student ID may no longer be active in the system. If you are unable to locate your Student ID number or reset your password, please email the Student Navigation Center or call 978.542.8000.

How do I reset my password?

1. Go to Navigator 
2. Select "Account Help"
3. Select "Password Reset"
4. Fill in all required information (if you are an international student, and do not have a Social Security number, select "Passport Number"). Pay close attention to the password requirements (listed below).
5. Select "I’m not a robot". You will see a series of images. Select the images, select "Verify", and if you are correct, you will get a GREEN checkmark to continue.
6. Select "Submit"

Password Requirements

• Passwords may not contain three or more consecutive characters present in your full name. For example, if your name is John Smith, your password may not contain: joh, ohn, smi, mit, or ith.
• Passwords are case sensitive.
• Passwords must be between 14 and 64 characters long.
• Passwords must contain characters from at least three of the following sets:
  • Uppercase letters
  • Lowercase letters
  • Numbers
  • Special characters, such as the following: ! @ # $ % ^ & * ( ) - _ = + \ | [ ] {} ; : / ? . > <

Need Help?

Email the Student Navigation Center or call 978.542.8000.