Use the My Account Portal to manage your Salem State account. This includes self-service features like resetting your password, creating a password for the first time, and making your account more secure by registering for multi-factor authentication (MFA). The portal also allows you to manage your devices, view your software licenses, download and install applications, and much more.
Reset or Create your Salem State Account Password
You need to know your username to reset your password. A student username is your Salem State Student ID entered in an email format, like S012345@salemstate.edu, when logging into most Salem State resources. There are some exceptions. Notably, the Navigator Student Information System and the Polaris staff portal use unqualified usernames that don't have the "@salemstate.edu" added to the end. For staff and student employees, see More about Usernames below.
If you are a student, you can look up your username at navigator.salemstate.edu. Select "Account Help" and you will see a "Student ID Lookup" section.
At My Account Portal, select “Can’t access your account?” And then select “Next”.
Enter your username in the field labeled "Email or Username", enter the characters shown on the screen, then select “Next".
If you do not know your password, select "I forgot my password", then select "Next".
To receive a verification code to your alternate email address, select “email my alternate email”, and then select “email”.
Students alternate email addresses (which would not be @salemstate.edu but likely something like @gmail.com) are pre-loaded from the address provided on the application. If you don't see that address or need to change it, send a message to the IT Help Desk. This also applies to faculty and staff. ITS will expedite these requests. Once the alternate address has been updated, please resume with the next step.
Access your alternate email to receive the code, type the verification code from the email into the box, and then select “Next".
Type and confirm your new password, paying careful attention to the Salem State password requirements.
More about Usernames
Usernames at Salem State take these forms:
- Student: S1234567@salemstate.edu
- Faculty or staff: email@example.com
- Student employee: firstname.lastname@example.org
- Contractor: email@example.com
For faculty and staff, you got your username from Equal Opportunity and Human Resources, and it's the same as your email address, such as firstname.lastname@example.org.
A student-employee username, which you will get from Student Employment, is in the form email@example.com. You need this username to access employee resources, such as the Polaris faculty and staff portal.
If there are any problems with non-student accounts, talk to your supervisor, who should contact Equal Opportunity and Human Resources or the Student Employment Office.